Auto Service Center in Alcoa, TN

Whether you swing by the Mopar Express Lane at Harper Jeep Ram Chrysler Dodge and take care of a quick oil change, tire inspection, fluid check, or other important car maintenance, you'll love the experience, expertise, and conveniences our Mopar service center has to offer. From certified technicians to available loaner vehicles, shuttle services, and free WiFi, our Alcoa, Tennessee service center is all about taking care of you and your car service needs with the utmost care. To book your next maintenance or repair appointment, schedule service with us online now.


PARTS

Auto Parts near Knoxville, TN

SERVICE'S SECRET WEAPON

Day in and day out, the main "customers" of our parts department are the technicians and estimators in our service department and collision center. Helping them get their job done faster and more efficiently is how our work pays off for the ultimate customer - you.

Tires near Knoxville, TN

TIRES, TIRES, TIRES

As with other parts, we carry a larger inventory of tires than some would consider strictly necessary. But then, in our mind, doing what is strictly necessary does not qualify as obsessive service.


Comprehensive Vehicle Care near Knoxville, TN

In addition to the incredible service center here at Harper JRCD, you'll also find an incredible auto parts department stocked with a full selection of high-quality Mopar parts for your favorite truck or SUV. Whether you need auto parts for an oil change or brake service at home, or you want to make sure you order the right car part for a specific auto repair, our auto parts store has you covered. To learn more about our commitment to genuine OEM components and top-tier vehicle service and auto repairs, give our team a call today or submit an order online!

Full-Service Car Dealer near Maryville, TN

Are car repairs costing you more than your vehicle is worth? Find out how much your car is worth with the helpful team at Harper JRCD to save on one of our reliable used vehicles and cut down on unnecessary auto repair expenses and stress. To learn more about how you can save on a pre-owned vehicle and avoid auto repair expenses, swing by our Alcoa, TN dealership today!



WE ARE LIKE THE PARTS DETECTIVES

Sometimes the job requires a rare or unusual part. We have special systems for finding the part needed even if it is not available through normal means.

WE OVERSTOCK ON PURPOSE

Our parts departments stock more parts than "experts" generally suggest. While some dealerships keep their parts inventory lean, we invest extra in inventory because we simply want to have the parts needed to fix your car and have you on your way with minimal disruption to your life. If your vehicle does happen to need a part that we do not have, we will get it shipped in overnight at our expense, not yours.

RETURNS? NO PROBLEM.

If you buy a part that you end up not needing, return it for your money back. Simple as that.


A BIG SHOP OF SMALL SHOPS

We will let you in on a little secret. Our great, big service department operates with the deftness of a small, efficient team because it is small, efficient teams. We split the department into smaller "shops," each under a group leader. This structure makes for smoother communication, fewer mistakes, and faster service.

WELCOME TO OUR PAD.

Our iPad, that is. Along with Wi-Fi in our customer waiting areas, we have iPads for you to use while you are here. Get a little work done. Catch up on your reading or your must-see TV show. Even play a game if you like. Having your car serviced could be one of the most pleasant times of the whole week.

A CASE STUDY IN EFFICIENCY

Every good service technician we have ever met hates walking back and forth to the parts department. Working on cars is what they are paid for, not fetching parts. That is why we have refined the way the service and parts departments interact. Commonly used parts are stocked right in the service area - sometimes right in the technician's station. For parts that are not right at hand, technicians use an electronic ordering system, and in moments, the parts department delivers the parts directly to the technician. Saves time for you!


Inspired Service

SERVICE ADVISORS WORTH KNOWING

There is a lot to be said for seeing the same service advisor every time you come in. We encourage that. They get to know you and your vehicle, and you get to deal with somebody you really trust. Our turnover is 1/10th of the national average so you can create a lasting relationship with our team.
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